Rimple Patel serves as the Chief Customer Officer at Eightfold AI, where she blends empathy, innovation, and data-driven strategy to craft transformative customer experiences that drive measurable, scalable outcomes. With over 20 years of experience in consulting and B2B SaaS, Rimple has held leadership roles at Accenture, Workday, and Celonis, consistently demonstrating her unwavering commitment to helping customers achieve lasting value. Her leadership philosophy is anchored in the belief that focusing on the right priorities leads to the right results. At Eightfold, she is focused on inspiring customers to use talent intelligence to lead their organizations into the future. In her first year, she achieved double-digit percentage improvements in both gross and net revenue retention.