Detailed info

20+ years of hands-on experience automating and transforming financial services, retail and Ecommerce enterprises. A proven strategic executive with a diverse background in High volume Contact Center technologies, CX engagement enhancement, e-Commerce strategy, technology driven marketing initiatives, social media, CIO, CTO, customer service, project/program management, e-commerce software development. Experience with recruiting key talent to accomplish project goals and objectives, develop and establish performance and monitoring criteria, lead governance teams, and drive external resources to complete tasks on time and within budget.

• Contact Center Technologies (Genesys, NICE, Cyara) Workforce Mgmt, Voice, IVR, Email, Intelligent routing and workflow
• Led Migration of over 30 Financial Services Web Properties to AWS Public Cloud / AWS certified cloud practitioner
• Scrum, Zero Trust Admin, Containers, Agile Software Development SDLC
• IT Delivery and Project Management /Agile/ Safe certified
• IT Strategy and Technology Roadmaps
• Data Management (MDM) / Data Warehouse / ETL
• Content Mangement (Adobe AEM)
• SEO, SEM, Business Intelligence (BI) / Analytics
• EDI platforms & implementation
• Cloud Computing (PaaS, SaaS, IaaS)
• Business Process Re-engineering
• Start-ups & High Growth M&A
• Community and Social Networking
• Mobile commerce Platform Development
• Vendor Negotiation with P&L Responsibility
• Enterprise change and architecture Governance to identify and control risk