Karin Giefer

Chief Experience Officer (CXO) at EquipmentShare

Functional Area

  • Customer Success
  • Product
  • Sales

Superpower

  • Customer Experience Management
  • Customer Success
  • CXM
  • HCM
  • Human Capital Management

Detailed info

Part designer, part data-driven business strategist, part implementation specialist, I help organizations determine what to make and do, why to do it and how to innovate contextually, both immediately and over the long term. I’ve collaborated with the likes of Apple, GE, InterContinental Hotels Group, Amazon, Unilever, Salesforce, Mattel, Goodyear, Walmart, P&G, Museums of Fine Art, Modern Art and Natural History, Institutions of Higher Learning, Cities, branches of the U.S. Military and various government entities. The results can be as dull as policy and as exciting as award winning design and industry changing patents — all in support of shaping a better world. Fun Facts! My first job often entailed politely telling the Secretary of Defense “no.” Dr. Hawking once called me stupid (he was right I was making something too complicated)