Heidi Kaufmann

Associate Director, Fundraising Systems at Action Against Hunger

Functional Area

  • Customer Success

Superpower

  • Customer Experience Management

Detailed info

I have 13+ years of progressively responsible experience in system operations, project management, process improvement and change management in the nonprofit sector. I specialize in analyzing and streamlining systems and processes to increase efficiencies and effectiveness. Over my career, I’ve been privileged to work on some exciting and transformative projects in support of missions about which I care deeply. I’ve also achieved certifications in Project Management, Change Management and Lean Six Sigma.