Donna Weber is a globally recognized customer value and onboarding expert who advises high-growth companies on how to turn post-sale experiences into a strategic driver of growth. An early pioneer in customer retention, she was the first to define customer onboarding as a formal business discipline and created the Orchestrated Onboarding® framework, now widely used to transform post-land value delivery into a scalable growth lever. She is also the bestselling author of Onboarding Matters, a definitive guide to modern customer success. Known for helping companies convert customers into long-term champions, Donna works with organizations ready to elevate onboarding and customer value strategies to drive stronger retention, expansion, and lifetime value.