Owner at DMG Consulting LLC
Donna Fluss, Founder and President of DMG Consulting LLC, provides a unique and unparalleled understanding of the people, processes and technology that drive the strategic direction of the dynamic and rapidly transforming contact center and back-office markets. For more than 30 years, Donna has helped vendors and businesses strategically shape the future of the customer experience.
As the foremost analyst and visionary dedicated to the contact center and back-office markets, Donna provides expert guidance to technology leaders as well as disruptive newcomers, investors and enterprises.
Donna is a keynote speaker at prominent industry and enterprise events, shares industry insights regularly on various webcasts and podcasts, and has appeared as an expert on several television news programs. She has been quoted extensively in leading business publications, writes industry reports, blogs and articles, and is the author of the book The Real-Time Contact Center. She can be reached at Donna.Fluss@dmgconsult.com.