SVP, Customer Experience at Automox
Accomplished executive with an expansive history of achievement in customer success and customer experience optimization across highly-diverse industries (technology, non-profits, financial services, telecom, and logistics.) I skillfully align customer success strategies with target markets and fully commit to enhancing end-to-end customer journeys while maximizing CSAT, NPS, and retention rates. Proven ability to develop strategies, translate them into initiatives, and drive successful tactical execution. I am passionate about training, leading, and empowering high-performing teams that are agile in responding to evolving business priorities—and dealing with ambiguity..