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James McGill is an accomplished Go-To-Market executive with over two decades of international leadership experience in the SaaS and AI sectors. Renowned for building and scaling high-performing, cross-functional teams across Customer Success, Sales, and Professional Services, James has consistently delivered exceptional outcomes in customer retention, revenue growth, and organizational transformation. James has held pivotal roles in globally recognized technology companies, including Salesforce, Adobe, and Microsoft. At Salesforce, he played a foundational role in shaping the Customer Success discipline, now considered a core function across the SaaS industry. At Adobe, he successfully built the EMEA Adobe Sign business from inception, later serving as Global Director of Customer Success for Adobe Document Cloud, where he drove customer lifecycle strategies and global retention initiatives. Most recently, James served as Global Vice President of Customer Success & Services at HireVue, where he led a worldwide team focused on helping clients maximize value from AI-driven hiring solutions. Over several years at HireVue, he held multiple leadership positions including Vice President International and Managing Director for Asia Pacific, playing a key role in the company’s international expansion and sustained performance across EMEA and APAC. His leadership contributed to consistently exceeding retention targets, delivering revenue growth, and earning industry recognition. James currently operates as an independent consultant, advising SaaS companies and equity-backed ventures on customer lifecycle strategy, go-to-market execution, and international expansion. His work has included post-merger integrations, commercial operating model design, and the development of scalable success frameworks. Recognized for his empathetic, people-first leadership style, James is passionate about fostering inclusive, high-trust environments where teams are empowered to thrive. He is known for aligning strategic vision with disciplined execution, driving innovation, and delivering measurable business outcomes. With a track record of leading through complexity, whether scaling in new markets, turning around underperforming teams, or navigating fast-growth environments—James McGill is a trusted and influential leader in the global SaaS and AI landscape. FUN FACT: I’ve mucked out more horses than I’ve ridden — which is to say, I’ve never ridden one.