James McGill is a go-to-market leader focused on Customer Success and post-sale growth. Over two decades in SaaS/AI, he built Adobe Sign EMEA, led global Customer Success for Adobe Document Cloud, and served as Global VP, Customer Success & Services at HireVue, following earlier roles at Salesforce and Microsoft. Today he advises private-equity- and venture-backed SaaS companies on GRR/NRR, value realization, capacity models, and digital-at-scale programs that drive efficient expansion across EMEA, APAC, and North America. Fun fact: He’s mucked out more horses than he’s ridden—he’s never ridden one.